FAQ and help
All of CotizaPrint's documentation in one place: frequently asked questions, a complete user manual, and advice from our team whenever you need it.
Frequently asked questions (FAQ)
Hundreds of answers organized by module, with search and the AI assistant built right into the app.
Go to the FAQ →User manual
A complete manual, screen by screen with real screenshots, in Spanish, English, Portuguese and French.
View the manual →Getting started guide
The full journey from day one to your first invoice, in five steps, with a table of which screen to use for each task.
Get started →Help without leaving the screen
Inside CotizaPrint, every screen has its own help icon (?) next to the title: click it to open the explanation for that specific screen, no need to search the manual. The AI assistant answers on the spot, with suggested questions for the screen you're on and voice dictation, and it can create or edit customers, products, materials, operations and machines from a plain-language description.
Support hours and response times
Every plan includes support, with response times that improve by plan: Standard — email support, 48–72 business hours; Pro — priority support with AI-assisted tickets, 24–48h; Full — premium support with a direct channel and chat, 12–24h. The AI assistant also lets you request a support session with your account rep on the spot, just by describing what you need.
Need more hours of personalized advice — onboarding, team training or advanced configuration? These are booked separately, in packs of 1 or 5 hours, by talking to your account rep.